Hotel Corallo Abruzzo offers four pricing formulas, each designed to meet specific needs, offering flexibility, comfort and personalized experiences. Below are the details of each formula:
1. Standard Rate
The standard rate is the classic solution for those who want a comfortable and affordable stay, with the possibility of choosing between different dining options.
Main features:
a) Available for De Luxe and Superior rooms.
b) Treatment options: half board or full board.
c) Includes the basic hotel services, with the possibility of adding extras as needed.
d) Requires a confirmation deposit equal to 30% of the total booking amount.
2. Executive Rate (All-Inclusive)
This is our most exclusive formula, designed for those who want to experience a complete and carefree stay, with a wide range of services included.
Main features:
a) Available for De Luxe and Superior rooms.
b) Treatment options: half board or full board.
c) Services included: this formula offers exclusive benefits, such as a daily refilled minibar, beach service, morning snacks, afternoon aperitifs, free parking, drinks included with meals and many other benefits detailed in the dedicated section.
d) It requires a confirmation deposit equal to 30% of the total amount of the reservation, guaranteeing full access to the services provided by the Executive formula.
3. Group Rate
The group rate is designed to meet the needs of those traveling in company, such as large families, groups or participants in corporate events, offering advantageous conditions without sacrificing comfort.
Main features:
a) Available for De Luxe rooms.
b) Treatment options: half board or full board.
c) A confirmation deposit equal to 30% of the total is required.
d) The balance of the remaining amount must be paid at check-in.
e) Changes allowed up to 20 days before the arrival date without any penalty. For subsequent changes, variable penalties will be applied (see Cancellation Policies section).
4. Bed and Breakfast Rate
The Bed and Breakfast rate is ideal for those who want a flexible and independent solution, including only overnight stay and breakfast.
Main features:
a) Available for De Luxe rooms.
b) Treatment options: breakfast included with no restrictions on other meals.
c) Does not include additional services, but allows you to customize your stay with supplements for activities or extra services.
d) Requires a confirmation deposit equal to 30% of the total amount to guarantee the reservation.
5. Family Discounts
Offer valid for families
Children up to 3 years: free
Children between 3 and 7 years: 50% discount
Children between 7 and 9 years: 40% discount
Children between 9 and 16 years: 30% discount
Combo 4=3: for families of 4 members (2 adults and 2 children) 1 of the children stays free.
General Note:
Each rate plan has specific terms for changes and cancellations, as well as access to any included or additional services. We recommend that you carefully examine the conditions relating to the chosen plan and contact our reservations department for further details or special requests
1. Standard Rate
The standard rate is the classic solution for those who want a comfortable and affordable stay, with the possibility of choosing between different dining options.
Main features:
a) Available for De Luxe and Superior rooms.
b) Treatment options: half board or full board.
c) Includes the basic hotel services, with the possibility of adding extras as needed.
d) Requires a confirmation deposit equal to 30% of the total booking amount.
2. Executive Rate (All-Inclusive)
This is our most exclusive formula, designed for those who want to experience a complete and carefree stay, with a wide range of services included.
Main features:
a) Available for De Luxe and Superior rooms.
b) Treatment options: half board or full board.
c) Services included: this formula offers exclusive benefits, such as a daily refilled minibar, beach service, morning snacks, afternoon aperitifs, free parking, drinks included with meals and many other benefits detailed in the dedicated section.
d) It requires a confirmation deposit equal to 30% of the total amount of the reservation, guaranteeing full access to the services provided by the Executive formula.
3. Group Rate
The group rate is designed to meet the needs of those traveling in company, such as large families, groups or participants in corporate events, offering advantageous conditions without sacrificing comfort.
Main features:
a) Available for De Luxe rooms.
b) Treatment options: half board or full board.
c) A confirmation deposit equal to 30% of the total is required.
d) The balance of the remaining amount must be paid at check-in.
e) Changes allowed up to 20 days before the arrival date without any penalty. For subsequent changes, variable penalties will be applied (see Cancellation Policies section).
4. Bed and Breakfast Rate
The Bed and Breakfast rate is ideal for those who want a flexible and independent solution, including only overnight stay and breakfast.
Main features:
a) Available for De Luxe rooms.
b) Treatment options: breakfast included with no restrictions on other meals.
c) Does not include additional services, but allows you to customize your stay with supplements for activities or extra services.
d) Requires a confirmation deposit equal to 30% of the total amount to guarantee the reservation.
5. Family Discounts
Offer valid for families
Children up to 3 years: free
Children between 3 and 7 years: 50% discount
Children between 7 and 9 years: 40% discount
Children between 9 and 16 years: 30% discount
Combo 4=3: for families of 4 members (2 adults and 2 children) 1 of the children stays free.
General Note:
Each rate plan has specific terms for changes and cancellations, as well as access to any included or additional services. We recommend that you carefully examine the conditions relating to the chosen plan and contact our reservations department for further details or special requests
Our cancellation policy is designed to offer flexibility and transparency, taking into account the different rate plans and guest needs. We invite customers to read the following carefully to understand the conditions applicable in case of changes or cancellations of reservations.
3.1 Cancellation Terms for Flat Rate (Free Cancellation)
The Flat rate allows greater freedom in managing reservations, offering options for refund or conversion into vouchers within the terms indicated.
Applicable Rules:
a) Cancellation within 25 days of the check-in date: • The deposit will be fully refunded.
• The refund will be made within 25 working days of the request, excluding national holidays.
b) Cancellation between 25 and 15 days from the check-in date:
• The deposit will be converted into a voucher for the full value paid.
• The voucher will be valid for reservations to be made by the end of the current fiscal year.
c) Cancellation between 15 and 3 days from the check-in date:
• The deposit will be returned in the form of a voucher, minus 50% as a penalty for late cancellation.
d) Cancellation within 72 hours of the check-in date:
• The deposit will be converted into a voucher, with a 75% reduction of the value paid.
3.2 Cancellation Terms for Plus Rate (Non-Refundable)
For the Plus rate, which offers an immediate discount, there are no refunds or conversions into vouchers in the event of cancellation or no-show. The total amount of the stay will be retained as a penalty.
3.3 Cancellation Terms for Group Bookings
Group bookings, given their organizational complexity, follow specific rules in case of cancellation:
Applicable Rules:
a) Cancellation within 20 days of the check-in date:
• No penalties will be applied; any deposits already paid will be converted into vouchers that can be used within the current fiscal year.
b) Cancellation between 20 and 10 days from the check-in date:
• The deposit will be retained in full.
• In the event of a reduction in the number of rooms, a penalty equal to 20% of the value of the changes will be applied.
c) Cancellation more than 10 days from the check-in date:
• The deposit will be retained and a penalty equal to the value of the first two nights of the stay for the cancelled rooms will be required.
• The amount must be paid within 7 days of notification of the cancellation to avoid any legal action or additional costs.
3.4 No-Show (Failure to Arrive)
In the event of failure to arrive without notice (no-show), the entire amount of the stay will be retained by the property as a penalty. The reservation will be considered cancelled and the room may be made available for new guests.
3.5 Interruption of Stay
If the guest decides to interrupt the stay already started, the entire agreed amount will remain due. Refunds will not be granted for unused days, nor will it be possible to convert such amounts into vouchers.
3.6 Validity of Vouchers
Vouchers issued for cancellations or changes are valid until the end of the current fiscal year. They can be used for future reservations at our facility, including those for the following season, and can be used as a confirmation deposit
3.1 Cancellation Terms for Flat Rate (Free Cancellation)
The Flat rate allows greater freedom in managing reservations, offering options for refund or conversion into vouchers within the terms indicated.
Applicable Rules:
a) Cancellation within 25 days of the check-in date: • The deposit will be fully refunded.
• The refund will be made within 25 working days of the request, excluding national holidays.
b) Cancellation between 25 and 15 days from the check-in date:
• The deposit will be converted into a voucher for the full value paid.
• The voucher will be valid for reservations to be made by the end of the current fiscal year.
c) Cancellation between 15 and 3 days from the check-in date:
• The deposit will be returned in the form of a voucher, minus 50% as a penalty for late cancellation.
d) Cancellation within 72 hours of the check-in date:
• The deposit will be converted into a voucher, with a 75% reduction of the value paid.
3.2 Cancellation Terms for Plus Rate (Non-Refundable)
For the Plus rate, which offers an immediate discount, there are no refunds or conversions into vouchers in the event of cancellation or no-show. The total amount of the stay will be retained as a penalty.
3.3 Cancellation Terms for Group Bookings
Group bookings, given their organizational complexity, follow specific rules in case of cancellation:
Applicable Rules:
a) Cancellation within 20 days of the check-in date:
• No penalties will be applied; any deposits already paid will be converted into vouchers that can be used within the current fiscal year.
b) Cancellation between 20 and 10 days from the check-in date:
• The deposit will be retained in full.
• In the event of a reduction in the number of rooms, a penalty equal to 20% of the value of the changes will be applied.
c) Cancellation more than 10 days from the check-in date:
• The deposit will be retained and a penalty equal to the value of the first two nights of the stay for the cancelled rooms will be required.
• The amount must be paid within 7 days of notification of the cancellation to avoid any legal action or additional costs.
3.4 No-Show (Failure to Arrive)
In the event of failure to arrive without notice (no-show), the entire amount of the stay will be retained by the property as a penalty. The reservation will be considered cancelled and the room may be made available for new guests.
3.5 Interruption of Stay
If the guest decides to interrupt the stay already started, the entire agreed amount will remain due. Refunds will not be granted for unused days, nor will it be possible to convert such amounts into vouchers.
3.6 Validity of Vouchers
Vouchers issued for cancellations or changes are valid until the end of the current fiscal year. They can be used for future reservations at our facility, including those for the following season, and can be used as a confirmation deposit
The check-in and check-out procedure at Hotel Corallo Abruzzo is structured to ensure order and convenience for all guests. Respecting the indicated times and the reported rules allows the facility to offer a high quality service.
4.1 Check-In Times
a) Check-in is permitted from 12:30 to 22:00 on the day of arrival.
b) Guests are required to present a valid identity document for each person included in the reservation, including minors, as required by current legislation.
c) In case of delay with respect to the indicated times, it is mandatory to notify the reception by 18:00 on the day of arrival, by telephone or by email.
d) To facilitate guests, the hotel offers the possibility of checking in online via the official website, to be completed by 12:00 on the day of arrival.
4.2 Check-Out Times
a) Check-out must be completed by 12.30 on the day of arrival. 10:00 on the day of departure.
b) Upon check-out, guests must:
• Make sure they have paid for all extra services used during their stay.
• Check that they have no left personal items in the rooms or common areas.
• Return the keys or magnetic cards provided upon arrival.
4.3 Delays and Late Check-Out
a) Delays with respect to the check-out time may result in the application of a penalty, as detailed in the section dedicated to Penalties (see section 6.1).
b) For late check-out requests, please consult the Extra Services section (see section 5.2). The provision of the service is subject to room availability and must be agreed in advance with the reception.
4.4 Early Check-In
a) Guests who wish to access the room before the standard check-in time can request the early check-in service, subject to availability and for a supplement, as reported in the Extra Services section (see section 5.1).
b) To guarantee early access, it is advisable to submit the request at the time of booking or contact the reception at least 48 hours before arrival.
4.5 Luggage Storage
a) The hotel offers a free luggage storage service for guests who need to leave their belongings before check-in or after check-out.
b) Luggage must be collected by 8:00 pm on the day of check-out, unless otherwise agreed with the reception.
c) The property is not responsible for any loss or damage to items left in the luggage storage.
4.6 Guest Obligations
a) Guests are required to respect the check-in and check-out times indicated, unless otherwise agreed with the reception.
b) Any special requests (e.g. cots for children, adjacent rooms or personalized services) must be communicated in advance and will be subject to availability.
4.1 Check-In Times
a) Check-in is permitted from 12:30 to 22:00 on the day of arrival.
b) Guests are required to present a valid identity document for each person included in the reservation, including minors, as required by current legislation.
c) In case of delay with respect to the indicated times, it is mandatory to notify the reception by 18:00 on the day of arrival, by telephone or by email.
d) To facilitate guests, the hotel offers the possibility of checking in online via the official website, to be completed by 12:00 on the day of arrival.
4.2 Check-Out Times
a) Check-out must be completed by 12.30 on the day of arrival. 10:00 on the day of departure.
b) Upon check-out, guests must:
• Make sure they have paid for all extra services used during their stay.
• Check that they have no left personal items in the rooms or common areas.
• Return the keys or magnetic cards provided upon arrival.
4.3 Delays and Late Check-Out
a) Delays with respect to the check-out time may result in the application of a penalty, as detailed in the section dedicated to Penalties (see section 6.1).
b) For late check-out requests, please consult the Extra Services section (see section 5.2). The provision of the service is subject to room availability and must be agreed in advance with the reception.
4.4 Early Check-In
a) Guests who wish to access the room before the standard check-in time can request the early check-in service, subject to availability and for a supplement, as reported in the Extra Services section (see section 5.1).
b) To guarantee early access, it is advisable to submit the request at the time of booking or contact the reception at least 48 hours before arrival.
4.5 Luggage Storage
a) The hotel offers a free luggage storage service for guests who need to leave their belongings before check-in or after check-out.
b) Luggage must be collected by 8:00 pm on the day of check-out, unless otherwise agreed with the reception.
c) The property is not responsible for any loss or damage to items left in the luggage storage.
4.6 Guest Obligations
a) Guests are required to respect the check-in and check-out times indicated, unless otherwise agreed with the reception.
b) Any special requests (e.g. cots for children, adjacent rooms or personalized services) must be communicated in advance and will be subject to availability.
Hotel Corallo Abruzzo is committed to ensuring a safe and comfortable stay for all guests, in compliance with current legislation and internal policies. However, there are situations in which the hotel's liability is limited. Please read the following points carefully for greater transparency.
5.1 Guest Safety
a) The hotel takes all necessary measures to ensure the safety of guests and staff, including compliance with fire safety, hygiene and public health regulations.
b) The hotel cannot be held responsible for damage or injuries caused by unforeseeable events or force majeure, such as power outages, water services or Wi-Fi connection due to external causes.
5.2 Personal Items
a) The hotel is not responsible for loss, theft or damage to guests' personal items if they have not been deposited in the safes provided in the rooms or handed over to the reception for safekeeping.
b) Valuables (jewelry, cash, electronic devices) must be kept exclusively in the safes provided in the rooms. The property is not responsible for any loss outside of these provisions.
5.3 Damage to Guest Property
a) Any damage suffered by guests inside the property will be assessed on a case-by-case basis. The hotel will only be liable in the event of proven negligence or violation of safety regulations.
5.4 Damage to Hotel Property
a) Guests are required to use the facilities and furnishings provided with care and respect. Any damage caused intentionally or through negligence will be charged to the responsible guest.
b) The charge will be made at check-out or later, based on the damage assessment, as specified in the damage list (to be integrated into the regulations).
5.5 Liability for Service Interruptions
a) The hotel undertakes to restore any interrupted services (electricity, water, Wi-Fi) as quickly as possible, in collaboration with external suppliers.
b) The hotel is not responsible for any inconvenience resulting from external causes, such as service interruptions caused by natural disasters or extraordinary events.
5.6 Pets
a) Guests staying with pets are entirely responsible for any damage caused by the animal to people, hotel property or other guests.
b) The hotel reserves the right to charge repair or extraordinary cleaning costs based on the severity of the damage.
5.7 Liability for Common Areas
a) Common areas (hall, swimming pool, play areas) must be used in compliance with internal rules. The hotel is not responsible for accidents resulting from improper use of the facilities by guests.
b) In case of reporting lost items in common areas, the hotel will do everything possible to return them, but cannot guarantee that they will be found
5.1 Guest Safety
a) The hotel takes all necessary measures to ensure the safety of guests and staff, including compliance with fire safety, hygiene and public health regulations.
b) The hotel cannot be held responsible for damage or injuries caused by unforeseeable events or force majeure, such as power outages, water services or Wi-Fi connection due to external causes.
5.2 Personal Items
a) The hotel is not responsible for loss, theft or damage to guests' personal items if they have not been deposited in the safes provided in the rooms or handed over to the reception for safekeeping.
b) Valuables (jewelry, cash, electronic devices) must be kept exclusively in the safes provided in the rooms. The property is not responsible for any loss outside of these provisions.
5.3 Damage to Guest Property
a) Any damage suffered by guests inside the property will be assessed on a case-by-case basis. The hotel will only be liable in the event of proven negligence or violation of safety regulations.
5.4 Damage to Hotel Property
a) Guests are required to use the facilities and furnishings provided with care and respect. Any damage caused intentionally or through negligence will be charged to the responsible guest.
b) The charge will be made at check-out or later, based on the damage assessment, as specified in the damage list (to be integrated into the regulations).
5.5 Liability for Service Interruptions
a) The hotel undertakes to restore any interrupted services (electricity, water, Wi-Fi) as quickly as possible, in collaboration with external suppliers.
b) The hotel is not responsible for any inconvenience resulting from external causes, such as service interruptions caused by natural disasters or extraordinary events.
5.6 Pets
a) Guests staying with pets are entirely responsible for any damage caused by the animal to people, hotel property or other guests.
b) The hotel reserves the right to charge repair or extraordinary cleaning costs based on the severity of the damage.
5.7 Liability for Common Areas
a) Common areas (hall, swimming pool, play areas) must be used in compliance with internal rules. The hotel is not responsible for accidents resulting from improper use of the facilities by guests.
b) In case of reporting lost items in common areas, the hotel will do everything possible to return them, but cannot guarantee that they will be found
To ensure a harmonious and pleasant stay for all guests, Hotel Corallo Abruzzo has established a set of fundamental rules. These rules aim to protect comfort, safety and mutual respect. Violation of these rules may result in warnings, penalties or, in the most serious cases, immediate removal from the property.
6.1 Respect for Silence
a) The silence time slots, during which you are asked to avoid any behavior that may disturb other guests, are as follows:
• From 11:30 p.m. to 8:00 a.m.
• From 2:30 p.m. to 4:00 p.m.
b) During these time slots it is forbidden to:
• Use noisy equipment such as loudspeakers or televisions at high volume.
• Hold loud conversations in common areas or corridors.
• Perform activities that may generate disturbing noises, such as moving furniture or slamming doors.
6.2 Use of the Facilities
a) Guests must use the facilities of the hotel (rooms, furnishings, common areas, swimming pools, partner beach) with care and respect.
b) It is forbidden to bring furnishings, equipment or personal equipment into the rooms without prior authorization.
c) The common areas must be used in accordance with the rules established by the facility, avoiding behaviors that may hinder the use by other guests.
6.3 Cleaning and Decor
a) It is the guests' responsibility to keep the rooms and common areas in a decent state.
b) Any behavior that causes degradation, accumulation of waste or excessive dirt will be subject to penalties for extraordinary cleaning.
c) Any damage or dirt caused intentionally or through negligence in the common areas will be charged to the responsible guest.
6.4 Prohibitions
To ensure respect for other guests and the facility, the following behaviors are prohibited:
a) Smoking: Smoking is strictly prohibited in the rooms and in all internal common areas. Smoking is only permitted in designated outdoor areas.
b) Illegal substances and dangerous objects: It is not permitted to bring illegal substances, firearms, bladed weapons or other dangerous objects into the property, unless duly certified in compliance with the law.
c) Lighting of fires or unauthorized equipment: It is not permitted to light stoves, barbecues, candles or use electrical equipment not provided by the hotel.
d) Dress Code: It is forbidden to walk around bare-chested or topless in all internal and external common areas, with the exception of the balcony of your room and the room itself.
6.5 Pets
a) Pets must be kept on a leash in the common areas and supervised by the owner at all times.
b) It is not permitted to leave pets unattended in the rooms or in the common areas.
c) Pets are allowed on the beach, following these rules:
• Night hours (19:00-07:00): Pets are allowed to swim in the sea and move freely under supervision.
• Daytime hours (07:00-19:00): Pets must remain under the umbrella and on a leash, in accordance with local regulations.
d) Owners are responsible for any damage caused by the pet to the property or to other guests.
6.6 Safety
a) Guests are required to comply with fire safety regulations and follow the evacuation instructions in each room and common areas.
b) It is forbidden to tamper with safety devices, such as fire extinguishers, smoke detectors, fire alarms or emergency exits.
6.7 Access to Unregistered Persons
a) For safety reasons, it is not permitted to bring unregistered persons into your room or into areas reserved for guests without prior authorization from the reception.
b) Every unregistered person must be identified by a valid identity document and approved by the management.
6.8 Behavior
a) Guests must behave respectfully towards hotel staff and other guests.
b) Offensive, violent or vandalistic behavior is prohibited. Any violations will be reported to the competent authorities and may result in the dismissal immediate removal from the property, without the right to any refund.
6.9 Private Beach Regulations
a) Each room is entitled to a beach umbrella and two sun loungers, assigned according to availability. It is forbidden to occupy additional spaces without authorization.
b) Guests are required to respect the instructions of the beach staff.
c) It is forbidden to leave waste on the beach: special containers for separate waste collection are available.
d) Pets must respect the rules specified in point 6.5 c.
e) It is forbidden to listen to loud music, play games that disturb other guests or light fires.
6.10 Bike Rental Regulations
a) Bicycles can be rented at the reception according to the applicable rates.
b) Guests are required to return the bicycles by the time established at the time of rental. Delays may result in penalties.
c) The guest is responsible for the correct maintenance and custody of the bicycle during the period of use. Any damage will be charged according to the damage list.
d) It is mandatory to respect the highway code and use the cycle paths, where available.
6.11 Pool Regulations
a) The pool is accessible to guests from 9:00 to 19:00.
b) It is mandatory to wear a hygienic cap and follow the instructions of the staff.
c) It is not permitted to reserve deckchairs or sunbeds with personal items.
d) It is forbidden to dive, run on the edge of the pool or use water games that could disturb other guests.
e) Children under 12 must always be accompanied by an adult.
6.12 Parking Regulations
a) Parking spaces are limited and subject to advance reservation.
b) It is forbidden to park outside the assigned areas or block access to other guests vehicles.
c) The hotel is not responsible for any damage or theft to parked vehicles.
d) Large vehicles are not allowed, unless otherwise agreed
6.1 Respect for Silence
a) The silence time slots, during which you are asked to avoid any behavior that may disturb other guests, are as follows:
• From 11:30 p.m. to 8:00 a.m.
• From 2:30 p.m. to 4:00 p.m.
b) During these time slots it is forbidden to:
• Use noisy equipment such as loudspeakers or televisions at high volume.
• Hold loud conversations in common areas or corridors.
• Perform activities that may generate disturbing noises, such as moving furniture or slamming doors.
6.2 Use of the Facilities
a) Guests must use the facilities of the hotel (rooms, furnishings, common areas, swimming pools, partner beach) with care and respect.
b) It is forbidden to bring furnishings, equipment or personal equipment into the rooms without prior authorization.
c) The common areas must be used in accordance with the rules established by the facility, avoiding behaviors that may hinder the use by other guests.
6.3 Cleaning and Decor
a) It is the guests' responsibility to keep the rooms and common areas in a decent state.
b) Any behavior that causes degradation, accumulation of waste or excessive dirt will be subject to penalties for extraordinary cleaning.
c) Any damage or dirt caused intentionally or through negligence in the common areas will be charged to the responsible guest.
6.4 Prohibitions
To ensure respect for other guests and the facility, the following behaviors are prohibited:
a) Smoking: Smoking is strictly prohibited in the rooms and in all internal common areas. Smoking is only permitted in designated outdoor areas.
b) Illegal substances and dangerous objects: It is not permitted to bring illegal substances, firearms, bladed weapons or other dangerous objects into the property, unless duly certified in compliance with the law.
c) Lighting of fires or unauthorized equipment: It is not permitted to light stoves, barbecues, candles or use electrical equipment not provided by the hotel.
d) Dress Code: It is forbidden to walk around bare-chested or topless in all internal and external common areas, with the exception of the balcony of your room and the room itself.
6.5 Pets
a) Pets must be kept on a leash in the common areas and supervised by the owner at all times.
b) It is not permitted to leave pets unattended in the rooms or in the common areas.
c) Pets are allowed on the beach, following these rules:
• Night hours (19:00-07:00): Pets are allowed to swim in the sea and move freely under supervision.
• Daytime hours (07:00-19:00): Pets must remain under the umbrella and on a leash, in accordance with local regulations.
d) Owners are responsible for any damage caused by the pet to the property or to other guests.
6.6 Safety
a) Guests are required to comply with fire safety regulations and follow the evacuation instructions in each room and common areas.
b) It is forbidden to tamper with safety devices, such as fire extinguishers, smoke detectors, fire alarms or emergency exits.
6.7 Access to Unregistered Persons
a) For safety reasons, it is not permitted to bring unregistered persons into your room or into areas reserved for guests without prior authorization from the reception.
b) Every unregistered person must be identified by a valid identity document and approved by the management.
6.8 Behavior
a) Guests must behave respectfully towards hotel staff and other guests.
b) Offensive, violent or vandalistic behavior is prohibited. Any violations will be reported to the competent authorities and may result in the dismissal immediate removal from the property, without the right to any refund.
6.9 Private Beach Regulations
a) Each room is entitled to a beach umbrella and two sun loungers, assigned according to availability. It is forbidden to occupy additional spaces without authorization.
b) Guests are required to respect the instructions of the beach staff.
c) It is forbidden to leave waste on the beach: special containers for separate waste collection are available.
d) Pets must respect the rules specified in point 6.5 c.
e) It is forbidden to listen to loud music, play games that disturb other guests or light fires.
6.10 Bike Rental Regulations
a) Bicycles can be rented at the reception according to the applicable rates.
b) Guests are required to return the bicycles by the time established at the time of rental. Delays may result in penalties.
c) The guest is responsible for the correct maintenance and custody of the bicycle during the period of use. Any damage will be charged according to the damage list.
d) It is mandatory to respect the highway code and use the cycle paths, where available.
6.11 Pool Regulations
a) The pool is accessible to guests from 9:00 to 19:00.
b) It is mandatory to wear a hygienic cap and follow the instructions of the staff.
c) It is not permitted to reserve deckchairs or sunbeds with personal items.
d) It is forbidden to dive, run on the edge of the pool or use water games that could disturb other guests.
e) Children under 12 must always be accompanied by an adult.
6.12 Parking Regulations
a) Parking spaces are limited and subject to advance reservation.
b) It is forbidden to park outside the assigned areas or block access to other guests vehicles.
c) The hotel is not responsible for any damage or theft to parked vehicles.
d) Large vehicles are not allowed, unless otherwise agreed
Hotel Corallo Abruzzo welcomes pets, in compliance with the following rules. These policies are designed to ensure the safety and comfort of all guests, as well as to preserve the quality of common and private spaces.
7.1 Admissibility and Supplements
a) Small and medium-sized animals are allowed, with the following specifications:
• Small size: up to 10 kg (e.g. Chihuahua, Yorkshire Terrier, etc.).
• Medium size: between 10 kg and 25 kg (e.g. Beagle, Border Collie, etc.).
• Large animals (over 25 kg) are not allowed, unless specifically agreed with management.
b) Daily supplements:
• Small size: €10.00 per animal per day.
• Medium size: €15.00 per animal per day.
c) A maximum of:
• 2 small animals size per room.
• 1 medium-sized animal per room.
7.2 Access to Common Areas
a) Pets must always be kept on a leash in common areas and under the direct supervision of the owner.
b) It is forbidden to leave animals unattended in rooms, on balconies or in other common areas, except for short periods, such as the time necessary for breakfast, lunch or dinner. In these cases, it is recommended to ensure that the animal does not disturb other guests or damage the room.
c) Access of animals to the following areas is prohibited:
• Internal restaurants.
• Swimming pool and surrounding areas.
d) Private beach:
• During daytime hours (07:00-19:00), animals must remain under the umbrella on a leash, as required by local regulations.
• During night hours (19:00-07:00), animals are allowed to bathe in the sea and move freely under supervision.
7.3 Owner's Responsibilities
a) Owners are fully responsible for the behavior of their animals, including any damage to people, hotel property or other guests.
b) Any damage caused by the animal will be charged to the owner based on the damage list.
c) It is mandatory to bring the updated health booklet of the animal, which may be requested for checks.
7.4 Extraordinary Cleaning
a) In case of need for extraordinary cleaning of the room due to the presence of animals, a minimum penalty of € 50.00 will be applied.
b) Guests are required to immediately report any accidents caused by their animals to the reception, in order to allow a timely intervention.
7.5 Animal Comfort
a) The hotel provides, upon request, hygienic mats, bowls for water and food.
b) A pet sitting service is not provided. Guests can request information on possible collaborations with external services
7.1 Admissibility and Supplements
a) Small and medium-sized animals are allowed, with the following specifications:
• Small size: up to 10 kg (e.g. Chihuahua, Yorkshire Terrier, etc.).
• Medium size: between 10 kg and 25 kg (e.g. Beagle, Border Collie, etc.).
• Large animals (over 25 kg) are not allowed, unless specifically agreed with management.
b) Daily supplements:
• Small size: €10.00 per animal per day.
• Medium size: €15.00 per animal per day.
c) A maximum of:
• 2 small animals size per room.
• 1 medium-sized animal per room.
7.2 Access to Common Areas
a) Pets must always be kept on a leash in common areas and under the direct supervision of the owner.
b) It is forbidden to leave animals unattended in rooms, on balconies or in other common areas, except for short periods, such as the time necessary for breakfast, lunch or dinner. In these cases, it is recommended to ensure that the animal does not disturb other guests or damage the room.
c) Access of animals to the following areas is prohibited:
• Internal restaurants.
• Swimming pool and surrounding areas.
d) Private beach:
• During daytime hours (07:00-19:00), animals must remain under the umbrella on a leash, as required by local regulations.
• During night hours (19:00-07:00), animals are allowed to bathe in the sea and move freely under supervision.
7.3 Owner's Responsibilities
a) Owners are fully responsible for the behavior of their animals, including any damage to people, hotel property or other guests.
b) Any damage caused by the animal will be charged to the owner based on the damage list.
c) It is mandatory to bring the updated health booklet of the animal, which may be requested for checks.
7.4 Extraordinary Cleaning
a) In case of need for extraordinary cleaning of the room due to the presence of animals, a minimum penalty of € 50.00 will be applied.
b) Guests are required to immediately report any accidents caused by their animals to the reception, in order to allow a timely intervention.
7.5 Animal Comfort
a) The hotel provides, upon request, hygienic mats, bowls for water and food.
b) A pet sitting service is not provided. Guests can request information on possible collaborations with external services
The safety of guests, staff and property is a top priority for Hotel Corallo Abruzzo. Failure to comply with the following rules will be subject to immediate sanctions, which may include formal warnings, fines, immediate removal and, in more serious cases, reporting to the competent authorities.
8.1 Fire Safety
a) Every area of the hotel is equipped with fire safety devices, including smoke detectors, fire extinguishers and emergency exits.
b) It is mandatory to read and follow the evacuation instructions displayed in the rooms and common areas.
c) It is strictly forbidden to:
1. Light fires, barbecues or candles in any area of the property.
2. Use stoves, electric heaters or other unauthorized equipment.
3. Obstruct corridors, emergency exits or stairs with personal objects or luggage.
4. Tamper with, move or improperly use safety devices, including fire extinguishers and smoke detectors.
Sanctions:
• The violation of fire safety rules will result in a minimum penalty of €200.00, in addition to immediate reporting to the competent authorities in the event of danger to public safety.
8.2 Security of Personal Items
a) Guests are responsible for the safekeeping of their personal items. The hotel provides safes in the rooms for the storage of valuables, money and important documents.
b) Items not kept in the safes or not handed over to the reception for safekeeping are under the full responsibility of the guest.
c) The hotel is not responsible for theft or loss occurring inside the rooms or in common areas, except in cases of obvious negligence of the staff.
Note: Items lost in common areas must be reported immediately to the reception.
8.3 Access and Control of Guests
a) Access to the property is reserved exclusively for registered guests. Each guest must present a valid identity document at check-in, as required by Italian law.
b) The introduction of unregistered visitors is prohibited without prior authorization from the reception.
c) Each authorized visitor must be identified and accompanied by the registered guest throughout their stay.
Penalties:
• The presence of unauthorized persons in the rooms or common areas will result in a penalty of €300.00 for each violation, in addition to the immediate removal of the visitor.
8.4 Security in Common Areas
a) Guests must maintain responsible and respectful behavior in common areas (swimming pool, hall, beach, restaurants). It is forbidden to:
1. Run, climb or use the equipment improperly.
2. Bring in food or drinks not purchased at the facility, except for specific medical needs.
b) Any behavior that puts your own or others' safety at risk will be immediately sanctioned.
Sanctions:
• Failure to comply with the rules will result in a penalty ranging from €50.00 to €300.00, depending on the severity of the infringement.
8.5 Rules for Using the Facilities
a) Each hotel facility (swimming pool, beach, parking) must be used in compliance with the safety rules displayed on site and the instructions of the staff.
b) It is forbidden to:
1. Access the facilities outside of opening hours.
2. Use the equipment improperly or without authorization.
c) Use of the facilities is at your own risk, unless the damage is directly attributable to negligence of the facility.
Sanctions:
• Failure to comply with the rules will result in immediate removal from the area concerned and a penalty of €100.00 for incorrect behavior.
8.6 Safety Prohibitions
a) It is forbidden to bring into the facility:
1. Flammable, explosive or toxic substances.
2. Firearms, bladed weapons or other dangerous objects, unless duly certified and prior notification to the management.
b) The use of drones, surveillance equipment or audio/video recording devices is prohibited without written authorization from the management.
Sanctions:
• Violation of these rulesme will incur a minimum penalty of €500.00, in addition to reporting to the competent authorities.
8.7 Video surveillance
a) The hotel uses an active video surveillance system in common areas and main access points for security reasons.
b) The recordings will be processed in compliance with current privacy regulations and, if necessary, delivered to the competent authorities.
c) There are no video surveillance devices inside the rooms and private areas
8.1 Fire Safety
a) Every area of the hotel is equipped with fire safety devices, including smoke detectors, fire extinguishers and emergency exits.
b) It is mandatory to read and follow the evacuation instructions displayed in the rooms and common areas.
c) It is strictly forbidden to:
1. Light fires, barbecues or candles in any area of the property.
2. Use stoves, electric heaters or other unauthorized equipment.
3. Obstruct corridors, emergency exits or stairs with personal objects or luggage.
4. Tamper with, move or improperly use safety devices, including fire extinguishers and smoke detectors.
Sanctions:
• The violation of fire safety rules will result in a minimum penalty of €200.00, in addition to immediate reporting to the competent authorities in the event of danger to public safety.
8.2 Security of Personal Items
a) Guests are responsible for the safekeeping of their personal items. The hotel provides safes in the rooms for the storage of valuables, money and important documents.
b) Items not kept in the safes or not handed over to the reception for safekeeping are under the full responsibility of the guest.
c) The hotel is not responsible for theft or loss occurring inside the rooms or in common areas, except in cases of obvious negligence of the staff.
Note: Items lost in common areas must be reported immediately to the reception.
8.3 Access and Control of Guests
a) Access to the property is reserved exclusively for registered guests. Each guest must present a valid identity document at check-in, as required by Italian law.
b) The introduction of unregistered visitors is prohibited without prior authorization from the reception.
c) Each authorized visitor must be identified and accompanied by the registered guest throughout their stay.
Penalties:
• The presence of unauthorized persons in the rooms or common areas will result in a penalty of €300.00 for each violation, in addition to the immediate removal of the visitor.
8.4 Security in Common Areas
a) Guests must maintain responsible and respectful behavior in common areas (swimming pool, hall, beach, restaurants). It is forbidden to:
1. Run, climb or use the equipment improperly.
2. Bring in food or drinks not purchased at the facility, except for specific medical needs.
b) Any behavior that puts your own or others' safety at risk will be immediately sanctioned.
Sanctions:
• Failure to comply with the rules will result in a penalty ranging from €50.00 to €300.00, depending on the severity of the infringement.
8.5 Rules for Using the Facilities
a) Each hotel facility (swimming pool, beach, parking) must be used in compliance with the safety rules displayed on site and the instructions of the staff.
b) It is forbidden to:
1. Access the facilities outside of opening hours.
2. Use the equipment improperly or without authorization.
c) Use of the facilities is at your own risk, unless the damage is directly attributable to negligence of the facility.
Sanctions:
• Failure to comply with the rules will result in immediate removal from the area concerned and a penalty of €100.00 for incorrect behavior.
8.6 Safety Prohibitions
a) It is forbidden to bring into the facility:
1. Flammable, explosive or toxic substances.
2. Firearms, bladed weapons or other dangerous objects, unless duly certified and prior notification to the management.
b) The use of drones, surveillance equipment or audio/video recording devices is prohibited without written authorization from the management.
Sanctions:
• Violation of these rulesme will incur a minimum penalty of €500.00, in addition to reporting to the competent authorities.
8.7 Video surveillance
a) The hotel uses an active video surveillance system in common areas and main access points for security reasons.
b) The recordings will be processed in compliance with current privacy regulations and, if necessary, delivered to the competent authorities.
c) There are no video surveillance devices inside the rooms and private areas
Hotel Corallo Abruzzo applies precise rules regarding payments and refunds, ensuring transparency and fairness at every stage of the reservation and stay. Failure to comply with the following rules may result in severe consequences, including exclusion from access to the facility or legal action for debt collection.
9.1 Confirmation Deposit
a) All reservations require a confirmation deposit equal to 30% of the total amount of the stay, unless otherwise specified in the selected rate.
b) The deposit must be paid within 7 days of written confirmation of the reservation.
c) Accepted payment methods:
• Bank transfer: IBAN details will be provided at the time of booking.
• Credit card: via secure link sent by email or direct communication with the hotel.
• Cash: only for amounts compliant with current Italian legislation.
9.2 Booking Balance
a) The balance of the remaining amount of the reservation must be paid at check-in, unless otherwise specified in the selected rate. specifications communicated by the hotel.
b) Any extras or additional services requested during the stay must be paid for at check-out.
9.3 Payments for Non-Refundable Rates
a) For non-refundable rates, full payment is required at the time of booking confirmation.
b) Payment must be made within 48 hours of written communication from the hotel.
c) No refunds or voucher conversions are provided in the event of cancellation or no-show.
9.4 Refund Methods and Vouchers
a) Refunds, when applicable, will be made exclusively via the payment method used by the customer at the time of booking.
b) Refund times may vary between 7 and 25 working days, depending on the payment method and banking procedures.
c) As an alternative to direct refunds, the hotel may issue voucher of the value of the deposit or the amount paid.
d) Voucher characteristics:
• Validity: until the end of the current fiscal year.
• Use: they can be used for new reservations and can cover both the confirmation deposit and part of the balance.
• Transferability: they are not transferable to third parties without prior written authorization from the hotel.
e) Cash refund requests will not be accepted.
9.5 Failure to Pay
a) Failure to pay the deposit:
• If the confirmation deposit is not paid within the indicated terms, the reservation will be automatically considered cancelled without further communication.
b) Failure to pay at check-in:
• If the guest does not pay the remaining amount of the reservation at the time of check-in, the hotel reserves the right to deny access to the facility and to retain any sums already paid.
c) Failure to pay at check-out:
• In case of failure to pay extras or amounts due at check-out, the hotel will apply the following measures:
1. Retention of the credit card details provided as a guarantee at the time of booking and immediate debit of the amount due.
2. In the absence of a credit card, the hotel will send a payment reminder within 48 hours of departure.
3. If payment is not made within 7 days of the date of the reminder, the hotel will initiate legal action to recover the credit, resulting in additional legal and administrative costs.
d) Fraudulent conduct:
• Any attempt at fraud or payment evasion will be immediately reported to the competent authorities
9.1 Confirmation Deposit
a) All reservations require a confirmation deposit equal to 30% of the total amount of the stay, unless otherwise specified in the selected rate.
b) The deposit must be paid within 7 days of written confirmation of the reservation.
c) Accepted payment methods:
• Bank transfer: IBAN details will be provided at the time of booking.
• Credit card: via secure link sent by email or direct communication with the hotel.
• Cash: only for amounts compliant with current Italian legislation.
9.2 Booking Balance
a) The balance of the remaining amount of the reservation must be paid at check-in, unless otherwise specified in the selected rate. specifications communicated by the hotel.
b) Any extras or additional services requested during the stay must be paid for at check-out.
9.3 Payments for Non-Refundable Rates
a) For non-refundable rates, full payment is required at the time of booking confirmation.
b) Payment must be made within 48 hours of written communication from the hotel.
c) No refunds or voucher conversions are provided in the event of cancellation or no-show.
9.4 Refund Methods and Vouchers
a) Refunds, when applicable, will be made exclusively via the payment method used by the customer at the time of booking.
b) Refund times may vary between 7 and 25 working days, depending on the payment method and banking procedures.
c) As an alternative to direct refunds, the hotel may issue voucher of the value of the deposit or the amount paid.
d) Voucher characteristics:
• Validity: until the end of the current fiscal year.
• Use: they can be used for new reservations and can cover both the confirmation deposit and part of the balance.
• Transferability: they are not transferable to third parties without prior written authorization from the hotel.
e) Cash refund requests will not be accepted.
9.5 Failure to Pay
a) Failure to pay the deposit:
• If the confirmation deposit is not paid within the indicated terms, the reservation will be automatically considered cancelled without further communication.
b) Failure to pay at check-in:
• If the guest does not pay the remaining amount of the reservation at the time of check-in, the hotel reserves the right to deny access to the facility and to retain any sums already paid.
c) Failure to pay at check-out:
• In case of failure to pay extras or amounts due at check-out, the hotel will apply the following measures:
1. Retention of the credit card details provided as a guarantee at the time of booking and immediate debit of the amount due.
2. In the absence of a credit card, the hotel will send a payment reminder within 48 hours of departure.
3. If payment is not made within 7 days of the date of the reminder, the hotel will initiate legal action to recover the credit, resulting in additional legal and administrative costs.
d) Fraudulent conduct:
• Any attempt at fraud or payment evasion will be immediately reported to the competent authorities
Hotel Corallo Abruzzo is committed to keeping the rooms and common areas clean and well-kept to ensure a comfortable stay for guests. To this end, the following rules and policies apply to the use and maintenance of the rooms.
10.1 Use of the Rooms
a) Guests must use the room with care, avoiding behaviors that may damage furnishings, linens or equipment.
b) It is forbidden to use unauthorized personal electrical equipment, such as stoves, irons or electric heaters.
c) Any damage caused to the room or furnishings will be charged to the person responsible according to the damage list.
10.2 Cleaning Service
a) Rooms are cleaned daily between 9:00 and 14:00.
b) Guests are required to make the room accessible during cleaning hours. If the room is not accessible by 2:00 p.m., the cleaning service will not be carried out.
c) Bed linen and towels are changed every 3 days, except for special needs or exceptional conditions.
d) In the event of extraordinary cleaning (for example, for persistent stains, damage or non-compliant hygiene conditions), a penalty will be applied, as indicated in the damage list.
10.3 Linen Policies
a) Guests are responsible for the correct management of the linen provided (sheets, towels, etc.).
b) Hotel linen must not be removed from the room or used for improper purposes (e.g. beach or swimming pool).
c) Any linen lost, damaged or used inappropriately will be charged to the guest.
10.4 Staff Access
a) Hotel staff has the right to access the rooms during cleaning time or in case of emergencies. Guests will be notified, except in extraordinary situations that require immediate intervention.
b) It is the guests' responsibility to store personal valuables in the safes provided, as the hotel is not responsible for any loss or theft.
10.5 Prohibitions in the Rooms
a) Smoking in the rooms is strictly prohibited. Violation will result in a penalty for extraordinary cleaning and sanitization.
b) Cooking, lighting candles or using equipment that could represent a safety risk is not permitted. c) It is forbidden to host unregistered persons in the room without prior authorization from the reception.
10.6 Pets in the Room
a) Pets allowed must be handled in accordance with the animal policies (see section 7).
b) It is not permitted to leave pets unattended in the room for long periods, except as specified for meals (see section 7.2 b).
10.7 Reporting Problems
a) Guests must promptly report to the reception any problems in the room, such as faults, malfunctions or pre-existing damage.
b) The hotel undertakes to resolve any problems as quickly as possible, consistent with the availability of technical services
10.1 Use of the Rooms
a) Guests must use the room with care, avoiding behaviors that may damage furnishings, linens or equipment.
b) It is forbidden to use unauthorized personal electrical equipment, such as stoves, irons or electric heaters.
c) Any damage caused to the room or furnishings will be charged to the person responsible according to the damage list.
10.2 Cleaning Service
a) Rooms are cleaned daily between 9:00 and 14:00.
b) Guests are required to make the room accessible during cleaning hours. If the room is not accessible by 2:00 p.m., the cleaning service will not be carried out.
c) Bed linen and towels are changed every 3 days, except for special needs or exceptional conditions.
d) In the event of extraordinary cleaning (for example, for persistent stains, damage or non-compliant hygiene conditions), a penalty will be applied, as indicated in the damage list.
10.3 Linen Policies
a) Guests are responsible for the correct management of the linen provided (sheets, towels, etc.).
b) Hotel linen must not be removed from the room or used for improper purposes (e.g. beach or swimming pool).
c) Any linen lost, damaged or used inappropriately will be charged to the guest.
10.4 Staff Access
a) Hotel staff has the right to access the rooms during cleaning time or in case of emergencies. Guests will be notified, except in extraordinary situations that require immediate intervention.
b) It is the guests' responsibility to store personal valuables in the safes provided, as the hotel is not responsible for any loss or theft.
10.5 Prohibitions in the Rooms
a) Smoking in the rooms is strictly prohibited. Violation will result in a penalty for extraordinary cleaning and sanitization.
b) Cooking, lighting candles or using equipment that could represent a safety risk is not permitted. c) It is forbidden to host unregistered persons in the room without prior authorization from the reception.
10.6 Pets in the Room
a) Pets allowed must be handled in accordance with the animal policies (see section 7).
b) It is not permitted to leave pets unattended in the room for long periods, except as specified for meals (see section 7.2 b).
10.7 Reporting Problems
a) Guests must promptly report to the reception any problems in the room, such as faults, malfunctions or pre-existing damage.
b) The hotel undertakes to resolve any problems as quickly as possible, consistent with the availability of technical services
Hotel Corallo Abruzzo offers a wide range of services to enrich and personalize the experience of its guests.
The services are divided into two main categories:
• Included in the Executive Rate (All-Inclusive).
• Available as paid extras for guests who choose other rate formulas (Standard, Plus, Group, Bed and Breakfast).
All services must be requested with adequate notice and used in compliance with internal rules. Failure to comply with the conditions or incorrect use may result in penalties or suspension of the service without any refund.
11.1 Available Services
The following services are included in the Executive Rate or available as paid extras:
In the Room:
a) Minibar refilled daily (snacks and soft drinks, once a day):
• Included for Executive guests.
• For guests of other rate plans: consumption will be charged according to the price list.
b) Room service for Superior rooms (for a fee):
• Main meal (lunch or dinner): €25.00 per room per meal.
• Breakfast: €15.00 per room.
• This service is available exclusively for Superior rooms and must be requested with a minimum of 12 hours of advance notice.
c) Afternoon room cleaning (re-tidying and additional arrangement):
• Included for Executive guests.
• Supplement of €10.00 per day for other guests.
d) “Night Cap” drink at the bar (hot or alcoholic drink before bed):
• Included for Executive guests.
• Supplement of €8.00 per person for other guests.
Early Check-in and Late Check-out:
a) Early Check-in:
• Upon request and subject to room availability.
• Supplements:
1. Up to 2 hours before the standard time (12:30): €15.00 per room.
2. Up to 4 hours before: €25.00 per room.
3. Over 4 hours: €50.00 per room.
b) Late Check-out:
• Upon request and subject to room availability.
• Supplements:
1. Until 6:00 pm: 50% of the daily rate.
2. After 6:00 pm: 100% of the daily rate.
Food and Snacks:
a) Water and soft drinks included with main meals (lunch and dinner):
• Included for Executive guests.
• Supplement of €5.00 per person per meal for other guests.
b) Morning snack on the private beach:
• Included for Executive guests.
• Supplement of €8.00 per person per day for other guests.
• Time: available from 10:00 to 12:00 at the private beach kiosk.
• For those with the Executive + Superior formula, the snack will be served directly under the umbrella.
c) Afternoon aperitif in the hotel garden (1 drink per person and a snack platter per room):
• Included for Executive guests.
• Supplement of €12.00 per room for other guests.
• Time: available from 17:00 to 19:00 in the hotel garden.
d) Aperitif on the rooftop:
• Included free of charge for those with the Executive + Superior formula.
• Available with a supplement of €2.00 per person for those with the Standard + Superior formula.
Important Note:
All drinks and beverages served at:
1. The main hotel bar.
2. The beach bar.
These services are only available as paid extras and will be charged to the room account according to the price list.
Beach Services:
a) Beach service (umbrella and two sun loungers per room):
• Included for Executive guests (based on the available row).
• Supplements for customers of other formulas:
1. 1st and 2nd row: €25.00 per day per room.
2. 3rd and 4th row: €15.00 per day per room.
3. 5th-11th row: €10.00 per day per room.
b) Extra equipment rental:
• Sun lounger: €4.00 per day.
• Deckchair: €3.00 € per day.
• Additional beach towel (in addition to the one already provided with the offer): €5.00 per piece.
Bike Rental:
The hotel offers a diversified service of traditional bikes and e-bikes rental, ensuring safety and comfort.
a) Traditional bike rental service:
• Included for Executive guests.
• Supplements for customers of other formulas:
1. First hour: €1.50.
2. Subsequent hours: €0.80 per hour.
b) E-bike rental service:
• Available through a partnership with a local company, with a variable rate based on the chosen plan and manageable via the dedicated app.
• Detailed information on rental and rates can be requested at the reception.
c) Safety and accessories included for all customers:
• The hotel provides safety chains for bicycles.
• Protective helmets available free of charge on request.
• Child seats provided at no extra charge.
Shuttle Service (For a Fee):
Hotel Corallo Abruzzo offers a shuttle service for transfers to and from airports and main train stations. The service is available upon reservation and is subject to the following rates:
• Ancona Airport: €45.00 per route.
• Pescara Airport: €55.00 per route.
• San Benedetto T./Giulianova FS stations: €25.00 per route.
• Martinsicuro/Alba Adriatica FS stations: €7.00 per route.
Shuttle Service Conditions:
a) The service must be requested with a minimum of 24 hours notice.
b) Availability subject to confirmation by the reception.
c) Payment will be charged to the room account and settled at check-out
The services are divided into two main categories:
• Included in the Executive Rate (All-Inclusive).
• Available as paid extras for guests who choose other rate formulas (Standard, Plus, Group, Bed and Breakfast).
All services must be requested with adequate notice and used in compliance with internal rules. Failure to comply with the conditions or incorrect use may result in penalties or suspension of the service without any refund.
11.1 Available Services
The following services are included in the Executive Rate or available as paid extras:
In the Room:
a) Minibar refilled daily (snacks and soft drinks, once a day):
• Included for Executive guests.
• For guests of other rate plans: consumption will be charged according to the price list.
b) Room service for Superior rooms (for a fee):
• Main meal (lunch or dinner): €25.00 per room per meal.
• Breakfast: €15.00 per room.
• This service is available exclusively for Superior rooms and must be requested with a minimum of 12 hours of advance notice.
c) Afternoon room cleaning (re-tidying and additional arrangement):
• Included for Executive guests.
• Supplement of €10.00 per day for other guests.
d) “Night Cap” drink at the bar (hot or alcoholic drink before bed):
• Included for Executive guests.
• Supplement of €8.00 per person for other guests.
Early Check-in and Late Check-out:
a) Early Check-in:
• Upon request and subject to room availability.
• Supplements:
1. Up to 2 hours before the standard time (12:30): €15.00 per room.
2. Up to 4 hours before: €25.00 per room.
3. Over 4 hours: €50.00 per room.
b) Late Check-out:
• Upon request and subject to room availability.
• Supplements:
1. Until 6:00 pm: 50% of the daily rate.
2. After 6:00 pm: 100% of the daily rate.
Food and Snacks:
a) Water and soft drinks included with main meals (lunch and dinner):
• Included for Executive guests.
• Supplement of €5.00 per person per meal for other guests.
b) Morning snack on the private beach:
• Included for Executive guests.
• Supplement of €8.00 per person per day for other guests.
• Time: available from 10:00 to 12:00 at the private beach kiosk.
• For those with the Executive + Superior formula, the snack will be served directly under the umbrella.
c) Afternoon aperitif in the hotel garden (1 drink per person and a snack platter per room):
• Included for Executive guests.
• Supplement of €12.00 per room for other guests.
• Time: available from 17:00 to 19:00 in the hotel garden.
d) Aperitif on the rooftop:
• Included free of charge for those with the Executive + Superior formula.
• Available with a supplement of €2.00 per person for those with the Standard + Superior formula.
Important Note:
All drinks and beverages served at:
1. The main hotel bar.
2. The beach bar.
These services are only available as paid extras and will be charged to the room account according to the price list.
Beach Services:
a) Beach service (umbrella and two sun loungers per room):
• Included for Executive guests (based on the available row).
• Supplements for customers of other formulas:
1. 1st and 2nd row: €25.00 per day per room.
2. 3rd and 4th row: €15.00 per day per room.
3. 5th-11th row: €10.00 per day per room.
b) Extra equipment rental:
• Sun lounger: €4.00 per day.
• Deckchair: €3.00 € per day.
• Additional beach towel (in addition to the one already provided with the offer): €5.00 per piece.
Bike Rental:
The hotel offers a diversified service of traditional bikes and e-bikes rental, ensuring safety and comfort.
a) Traditional bike rental service:
• Included for Executive guests.
• Supplements for customers of other formulas:
1. First hour: €1.50.
2. Subsequent hours: €0.80 per hour.
b) E-bike rental service:
• Available through a partnership with a local company, with a variable rate based on the chosen plan and manageable via the dedicated app.
• Detailed information on rental and rates can be requested at the reception.
c) Safety and accessories included for all customers:
• The hotel provides safety chains for bicycles.
• Protective helmets available free of charge on request.
• Child seats provided at no extra charge.
Shuttle Service (For a Fee):
Hotel Corallo Abruzzo offers a shuttle service for transfers to and from airports and main train stations. The service is available upon reservation and is subject to the following rates:
• Ancona Airport: €45.00 per route.
• Pescara Airport: €55.00 per route.
• San Benedetto T./Giulianova FS stations: €25.00 per route.
• Martinsicuro/Alba Adriatica FS stations: €7.00 per route.
Shuttle Service Conditions:
a) The service must be requested with a minimum of 24 hours notice.
b) Availability subject to confirmation by the reception.
c) Payment will be charged to the room account and settled at check-out
This section regulates the conditions for applying penalties for damages, breaches of contract or violations of the rules by guests during their stay at Hotel Corallo Abruzzo. Any damage, abuse or non-compliant behavior will be sanctioned financially in order to guarantee the protection of the structure and compliance with the regulations.
12.1 General Obligations of Guests
a) Guests are responsible for the correct use of all goods, services and spaces made available by the hotel.
b) Any damage or violations of the regulations will be immediately notified and sanctioned with penalties commensurate with the severity of the event, according to the damage list reported in this section.
c) Guests are required to immediately notify the reception of any fault, damage or problem found in the room or in the common areas.
12.2 Types of Penalties
a) Abandonment of the stay without notice
1. Definition: Abandonment of the stay without having given any notice to the reception is considered a serious breach of contract.
2. Penalty applied:
• The entire fee for the booked stay is due, without exceptions.
• Any extra services used during the stay, but not yet paid for, will be charged to the guest's account.
• The hotel reserves the right to withhold the full payment of the fee and extras from the credit card provided as a guarantee at check-in.
• For more serious cases, in which it is not possible to collect the entire amount due, legal action will be taken to recover the credit, with the charging of all additional costs (legal, administrative and operational).
b) Abandonment of the stay with notice
1. Definition: Abandonment of the stay with notice provided at least 48 hours before early check-out will be considered with greater flexibility.
2. Penalty applied: • The entire fee for the booked stay remains due, without the possibility of reimbursement.
• Any extras used and not paid for up to the time of check-in will be charged to the guest.
early check-out will also be charged to the customer.
• The payment will be retained in full from the credit card provided as a guarantee.
• In the event of disputes or collection difficulties, the hotel reserves the right to initiate legal action to recover the full amount due.
c) Damage to furnishings and structure
1. Any damage caused to furniture, surfaces, electrical or plumbing systems, or other structural elements of the room or common areas will be charged according to the damage list.
2. For damages that require complex repairs (e.g. damage to walls, floors, doors), an additional cost will be calculated for labor and any unavailability of the room.
d) Lost Objects, Replacements or Breakages
1. Any loss, misplacement or breakage of objects provided by the hotel (e.g. remote controls, towels, equipment) will be penalized with the replacement cost reported in the damage list.
2. Objects such as keys, magnetic cards or accessories provided on loan (e.g. helmets, bike seats) will be considered the exclusive responsibility of the guest.
e) Failure to comply with the rules of conduct
1. Violations of the rules of conduct (e.g. loud noises, inappropriate behavior, use of unauthorized areas such as topless or bare back outside the permitted areas) will be penalized with a minimum penalty of €100.00.
2. In the event of repeat offenses or serious damage to the image of the hotel, the penalty may be increased at the discretion of the management.
f) Damage from Pets
1. Guests are fully responsible for damage caused by pets (e.g. scratches on furniture, persistent odors, need for extraordinary cleaning).
2. For each case, a penalty will be applied, calculated based on the damage, with a minimum of €50.00.
g) Extraordinary Cleaning
1. In the event of excessive or incorrect use of the room, which requires extraordinary cleaning (e.g. presence of stains on mattresses, walls or floors, persistent odors from smoke or animals), a penalty ranging from €50.00 to €200.00 will be applied.
12.3 Method of Application of Penalties
a) All penalties will be charged to the room accounta and paid at check-out.
b) In case of non-payment at check-out, the hotel will retain the entire amount due from the credit card provided as a guarantee at check-in, including the fee, extras and any penalties.
c) For damages detected after the guest's departure, a written notification with photographic documentation will be sent and the amount will be charged within 7 days.
12.1 General Obligations of Guests
a) Guests are responsible for the correct use of all goods, services and spaces made available by the hotel.
b) Any damage or violations of the regulations will be immediately notified and sanctioned with penalties commensurate with the severity of the event, according to the damage list reported in this section.
c) Guests are required to immediately notify the reception of any fault, damage or problem found in the room or in the common areas.
12.2 Types of Penalties
a) Abandonment of the stay without notice
1. Definition: Abandonment of the stay without having given any notice to the reception is considered a serious breach of contract.
2. Penalty applied:
• The entire fee for the booked stay is due, without exceptions.
• Any extra services used during the stay, but not yet paid for, will be charged to the guest's account.
• The hotel reserves the right to withhold the full payment of the fee and extras from the credit card provided as a guarantee at check-in.
• For more serious cases, in which it is not possible to collect the entire amount due, legal action will be taken to recover the credit, with the charging of all additional costs (legal, administrative and operational).
b) Abandonment of the stay with notice
1. Definition: Abandonment of the stay with notice provided at least 48 hours before early check-out will be considered with greater flexibility.
2. Penalty applied: • The entire fee for the booked stay remains due, without the possibility of reimbursement.
• Any extras used and not paid for up to the time of check-in will be charged to the guest.
early check-out will also be charged to the customer.
• The payment will be retained in full from the credit card provided as a guarantee.
• In the event of disputes or collection difficulties, the hotel reserves the right to initiate legal action to recover the full amount due.
c) Damage to furnishings and structure
1. Any damage caused to furniture, surfaces, electrical or plumbing systems, or other structural elements of the room or common areas will be charged according to the damage list.
2. For damages that require complex repairs (e.g. damage to walls, floors, doors), an additional cost will be calculated for labor and any unavailability of the room.
d) Lost Objects, Replacements or Breakages
1. Any loss, misplacement or breakage of objects provided by the hotel (e.g. remote controls, towels, equipment) will be penalized with the replacement cost reported in the damage list.
2. Objects such as keys, magnetic cards or accessories provided on loan (e.g. helmets, bike seats) will be considered the exclusive responsibility of the guest.
e) Failure to comply with the rules of conduct
1. Violations of the rules of conduct (e.g. loud noises, inappropriate behavior, use of unauthorized areas such as topless or bare back outside the permitted areas) will be penalized with a minimum penalty of €100.00.
2. In the event of repeat offenses or serious damage to the image of the hotel, the penalty may be increased at the discretion of the management.
f) Damage from Pets
1. Guests are fully responsible for damage caused by pets (e.g. scratches on furniture, persistent odors, need for extraordinary cleaning).
2. For each case, a penalty will be applied, calculated based on the damage, with a minimum of €50.00.
g) Extraordinary Cleaning
1. In the event of excessive or incorrect use of the room, which requires extraordinary cleaning (e.g. presence of stains on mattresses, walls or floors, persistent odors from smoke or animals), a penalty ranging from €50.00 to €200.00 will be applied.
12.3 Method of Application of Penalties
a) All penalties will be charged to the room accounta and paid at check-out.
b) In case of non-payment at check-out, the hotel will retain the entire amount due from the credit card provided as a guarantee at check-in, including the fee, extras and any penalties.
c) For damages detected after the guest's departure, a written notification with photographic documentation will be sent and the amount will be charged within 7 days.
Object/Good Cost (€)
Furniture
Chair 80.00
Table 150.00
Night table 120.00
Wardrobe 300.00
Double bed (structure) 400.00
Mattress 250.00 - 500.00
Headboard 150.00
Mirror 100.00
Door (repair/replacement) 300.00 - 700.00
Walls (partial repainting) 100.00 - 300.00
Equipment and Accessories
Television 400 ,00 - 800,00
TV remote control 50,00
Minibar 300,00
Safe 250,00
Lamp or lampshade 50.00 - 100.00
Fan/Air Conditioner (repair) 100.00 - 400.00
Textiles and Bedroom Accessories Sheets 30.00 per piece
Blankets 50.00 per piece
Towels 20.00 per piece
Beach towels 25.00 per piece
Pillow 40.00 per piece
Furniture
Chair 80.00
Table 150.00
Night table 120.00
Wardrobe 300.00
Double bed (structure) 400.00
Mattress 250.00 - 500.00
Headboard 150.00
Mirror 100.00
Door (repair/replacement) 300.00 - 700.00
Walls (partial repainting) 100.00 - 300.00
Equipment and Accessories
Television 400 ,00 - 800,00
TV remote control 50,00
Minibar 300,00
Safe 250,00
Lamp or lampshade 50.00 - 100.00
Fan/Air Conditioner (repair) 100.00 - 400.00
Textiles and Bedroom Accessories Sheets 30.00 per piece
Blankets 50.00 per piece
Towels 20.00 per piece
Beach towels 25.00 per piece
Pillow 40.00 per piece
Hotel Corallo Abruzzo is committed to ensuring maximum respect for the privacy and confidentiality of its guests' personal data, in accordance with EU Regulation 2016/679 (GDPR) and Italian laws on the protection of personal data. The trust of our guests is a priority, and every piece of data provided is managed with the utmost care, professionalism and security.
13.1 Type of Data Collected
The hotel collects various categories of personal data strictly necessary for managing the stay and providing the requested services:
a) Identification and personal data:
Name, surname, date and place of birth, tax code, identity document or passport, nationality.
b) Contact details:
Telephone number, email address, residence or domicile.
c) Data relating to the stay and preferences:
Check-in and check-out dates, type of room, personalized requests (e.g. special menus, location preferences, baby cots), extra services used.
d) Payment data:
Credit/debit card details, bank IBAN for refunds, and other electronic payment instruments.
e) Sensitive data:
Information relating to allergies, intolerances, health conditions or special needs (provided voluntarily by guests to improve the service).
f) Browsing data and technologies:
IP addresses, login data, cookies and other data collected through the hotel's official website to improve the browsing experience.
g) Images and videos:
Recordings from video surveillance cameras in common areas to ensure safety.
13.2 Purpose of Processing
The personal data provided by guests are processed exclusively for the following purposes:
a) Management of the reservation and stay:
Processing of reservations, check-in and check-out, management of personalized requests, invoicing and payment.
b) Legal obligations and regulatory:
Transmission of data to public safety authorities (e.g. communication of guests' personal details), tax and accounting obligations.
c) Personalization of the experience:
To offer a tailor-made service based on the preferences expressed by guests, such as food requests, excursions or specific experiences.
d) Marketing and promotions:
Sending newsletters, personalized offers or satisfaction surveys (only with the explicit consent of the guest).
e) Improvement of the service:
Analysis of data to better understand the needs of guests, optimize the services offered and ensure consistently high quality.
f) Security:
To guarantee the protection of people and property through video surveillance systems in common areas and emergency management.
13.3 Legal Basis of Processing
The processing of personal data is carried out on the basis of the following legal grounds:
a) Execution of a contract:
The data is necessary to manage and guarantee the reservation, the stay and the requested services.
b) Legal obligation:
Fulfillment of Italian and European regulatory obligations.
c) Explicit consent:
For non-essential activities, such as marketing, the free, specific and revocable consent of the guest is required.
d) Legitimate interest:
Ensure the safety of people and the structure through organizational measures such as video surveillance.
13.4 Security and Data Protection
The hotel adopts advanced technical and organizational measures to protect personal data:
a) Limited access:
Only authorized personnel can access the data, after specific training on privacy protection.
b) Encryption and firewall:
Electronic data are protected through encryption and firewall systems advanced.
c) Backup and physical protection:
Data is regularly saved on secure backup systems and stored on servers protected from unauthorized access.
d) Video surveillance:
The cameras installed in common areas record exclusively for security purposes. Recordings are kept for a maximum of 7 days, unless requested by the authorities.
13.5 Storage ofData
a) Duration of storage:
• Personal and stay data: stored for 10 years, as required by Italian tax law.
• Sensitive and contact data (e.g. for marketing): stored until consent is revoked.
b) Cancellation:
The data will be securely deleted once the legal storage period has expired.
13.6 Guest Rights
Guests have the right to:
a) Access and transparency:
Obtain a copy of their data and information on their processing.
b) Rectification:
Request the correction of incorrect or incomplete data.
c) Cancellation (“right to be forgotten”):
Request the cancellation of personal data, except for legal obligations contrary.
d) Limitation of processing:
Limit the processing of data in certain circumstances (e.g. dispute).
e) Portability:
Request your data in a readable format and transferable to another owner.
f) Objection:
Object to processing for marketing purposes or other non-essential activities.
g) Withdrawal of consent:
Withdraw consent for non-essential processing at any time.
13.7 Methods of Exercising Rights
Guests can exercise their rights by contacting the hotel via:
• Email: privacy@hotelcoralloabruzzo.it
• Telephone: +39 0861 000000 (service available during office hours).
• Registered mail: Hotel Corallo Abruzzo, Via del Mare 123, 64011 Alba Adriatica (TE).
In case of perceived violations, it is possible to submit a complaint to the Guarantor for the Protection of Personal Data (www.garanteprivacy.it).
13.8 Updates to the Privacy Policy
This information may be subject to changes due to regulatory adjustments or organizational improvements. The hotel will promptly inform guests of any updates via the official website or direct communications
13.1 Type of Data Collected
The hotel collects various categories of personal data strictly necessary for managing the stay and providing the requested services:
a) Identification and personal data:
Name, surname, date and place of birth, tax code, identity document or passport, nationality.
b) Contact details:
Telephone number, email address, residence or domicile.
c) Data relating to the stay and preferences:
Check-in and check-out dates, type of room, personalized requests (e.g. special menus, location preferences, baby cots), extra services used.
d) Payment data:
Credit/debit card details, bank IBAN for refunds, and other electronic payment instruments.
e) Sensitive data:
Information relating to allergies, intolerances, health conditions or special needs (provided voluntarily by guests to improve the service).
f) Browsing data and technologies:
IP addresses, login data, cookies and other data collected through the hotel's official website to improve the browsing experience.
g) Images and videos:
Recordings from video surveillance cameras in common areas to ensure safety.
13.2 Purpose of Processing
The personal data provided by guests are processed exclusively for the following purposes:
a) Management of the reservation and stay:
Processing of reservations, check-in and check-out, management of personalized requests, invoicing and payment.
b) Legal obligations and regulatory:
Transmission of data to public safety authorities (e.g. communication of guests' personal details), tax and accounting obligations.
c) Personalization of the experience:
To offer a tailor-made service based on the preferences expressed by guests, such as food requests, excursions or specific experiences.
d) Marketing and promotions:
Sending newsletters, personalized offers or satisfaction surveys (only with the explicit consent of the guest).
e) Improvement of the service:
Analysis of data to better understand the needs of guests, optimize the services offered and ensure consistently high quality.
f) Security:
To guarantee the protection of people and property through video surveillance systems in common areas and emergency management.
13.3 Legal Basis of Processing
The processing of personal data is carried out on the basis of the following legal grounds:
a) Execution of a contract:
The data is necessary to manage and guarantee the reservation, the stay and the requested services.
b) Legal obligation:
Fulfillment of Italian and European regulatory obligations.
c) Explicit consent:
For non-essential activities, such as marketing, the free, specific and revocable consent of the guest is required.
d) Legitimate interest:
Ensure the safety of people and the structure through organizational measures such as video surveillance.
13.4 Security and Data Protection
The hotel adopts advanced technical and organizational measures to protect personal data:
a) Limited access:
Only authorized personnel can access the data, after specific training on privacy protection.
b) Encryption and firewall:
Electronic data are protected through encryption and firewall systems advanced.
c) Backup and physical protection:
Data is regularly saved on secure backup systems and stored on servers protected from unauthorized access.
d) Video surveillance:
The cameras installed in common areas record exclusively for security purposes. Recordings are kept for a maximum of 7 days, unless requested by the authorities.
13.5 Storage ofData
a) Duration of storage:
• Personal and stay data: stored for 10 years, as required by Italian tax law.
• Sensitive and contact data (e.g. for marketing): stored until consent is revoked.
b) Cancellation:
The data will be securely deleted once the legal storage period has expired.
13.6 Guest Rights
Guests have the right to:
a) Access and transparency:
Obtain a copy of their data and information on their processing.
b) Rectification:
Request the correction of incorrect or incomplete data.
c) Cancellation (“right to be forgotten”):
Request the cancellation of personal data, except for legal obligations contrary.
d) Limitation of processing:
Limit the processing of data in certain circumstances (e.g. dispute).
e) Portability:
Request your data in a readable format and transferable to another owner.
f) Objection:
Object to processing for marketing purposes or other non-essential activities.
g) Withdrawal of consent:
Withdraw consent for non-essential processing at any time.
13.7 Methods of Exercising Rights
Guests can exercise their rights by contacting the hotel via:
• Email: privacy@hotelcoralloabruzzo.it
• Telephone: +39 0861 000000 (service available during office hours).
• Registered mail: Hotel Corallo Abruzzo, Via del Mare 123, 64011 Alba Adriatica (TE).
In case of perceived violations, it is possible to submit a complaint to the Guarantor for the Protection of Personal Data (www.garanteprivacy.it).
13.8 Updates to the Privacy Policy
This information may be subject to changes due to regulatory adjustments or organizational improvements. The hotel will promptly inform guests of any updates via the official website or direct communications
Hotel Corallo Abruzzo is committed to offering impeccable service for the organization of private and corporate events, guaranteeing an exclusive and personalized experience. In order to protect both parties and ensure effective planning, this regulation governs every organizational and contractual aspect.
14.1 Types of Events and Services Offered
The hotel offers complete solutions for:
a) Private Events:
• Weddings, baptisms, communions, anniversaries, birthday parties.
• Services included: personalized catering, themed setups, photo shoot on request, live music or DJ.
b) Corporate Events:
• Conferences, meetings, workshops, company dinners, team building.
• Services included: equipped conference rooms, coffee breaks, company lunches/dinners, audiovisual projections, dedicated Wi-Fi connection.
c) Special Events:
• Themed evenings, food and wine tastings, cultural events, exhibitions artistic.
14.2 Booking and Payment
a) Booking:
• Bookings must be made with a minimum of 60 days notice for private events and 30 days for corporate events.
• Bookings will be considered valid only after signing the contract and paying a confirmatory deposit equal to 50% of the total estimated amount.
b) Balance and Payment Terms:
• The balance must be paid 15 days before the event date.
• Any extras requested during the event will be paid within 48 hours of its conclusion.
c) Payment Methods:
• Bank transfers, credit cards and cash are accepted (within the limits permitted by Italian law).
d) Choice of Menu, Cake and Customizations:
• The choice of menu, cake and any thematic customizations (e.g. decorations, arrangements) must be agreed at the time of booking.
• Subsequent changes will only be permitted up to 30 days before the event date, with the application of a penalty of 20% of the cost of the changes.
• Changes requested within 15 days of the event date will not be accepted.
14.3 Cancellation Conditions
a) Cancellation by the customer:
• Up to 60 days before: refund of the deposit less a penalty of 20% of the total estimated amount.
• Between 60 and 30 days before: retention of 50% of the total estimated amount.
• Between 30 and 15 days before: retention of 75% of the total estimated amount.
• Less than 15 days before: the entire agreed amount will be retained as penalty.
b) Cancellation by the hotel: • The hotel reserves the right to cancel the event exclusively in the event of extraordinary circumstances (e.g. natural disasters, health emergencies), offering a full refund of the sums paid or the possibility of rescheduling the event at no additional cost.
14.4 Regulations for the Use of Spaces
a) Assignment and use of spaces:
• The spaces assigned for the event will be defined contractually and used only for the type of event agreed upon.
• Any request for extra use will be subject to hourly supplements and must be authorized by management.
b) Times:
• Events must strictly respect the agreed times. Evening events must end by 11:30 p.m., unless written authorization is given for any extensions.
• Delays or extensions not agreed upon will incur a penalty of €200.00 for each extra hour.
c) Prohibitions:
• It is forbidden to introduce unauthorized equipment or materials (e.g. fireworks, smoke generators) without prior written authorization.
• It is forbidden to use materials or behaviors that could damage the image or safety of the facility.
d) Cleaning and restoration:
• At the end of the event, the spaces must be left in adequate conditions. Any costs for extraordinary cleaning or restoration will be charged to the customer according to the damage list.
14.5 Catering and Drinks
a) Services included:
• Catering includes a wide range of customizable menus, from traditional to gourmet, including appetizers, first courses, second courses and desserts.
• The choice of menu must be finalized at the time of booking.
b) Drinks and Soft All-Inclusive:
• All members of the event will benefit from a soft all-inclusive, which includes:
• Alcoholic and non-alcoholic drinks included during meals.
• Open bar with a selection of drinks (beer, wine, soft drinks) for the party after meals.
• Other alcoholic drinks (cocktails or spirits) will be available for a fee according to the official price list.
c) Personalized cake:
• The wedding or event cake must be chosen at the time of booking. Subsequent changes will be subject to a penalty of €100.00 per request.
14.6 Safety and Responsibility
a) Guest Behavior:
• The organizing client is responsible for the behavior of the event participants. Any damage caused will be charged directly to the customer according to the damage list.
b) Emergencies:
• In the event of emergencies (e.g. evacuations, medical interventions), the hotel staff has the authority to interrupt the event to ensure everyone's safety.
c) Insurance policy:
• It is mandatory for the customer to take out an insurance policy for events involving more than 50 participants.
14.7 Penalties for Violations
a) Delays:
• Each additional hour compared to the agreed times will result in a penalty of €200.00 for each extra hour.
b) Damages:
• Damage to structures, equipment or furnishings will be charged to the customer according to the damage list.
c) Late changes:
• Any change to the menu, cake or arrangements requested after confirmation will result in a 20% penalty on the cost of the changes.
14.1 Types of Events and Services Offered
The hotel offers complete solutions for:
a) Private Events:
• Weddings, baptisms, communions, anniversaries, birthday parties.
• Services included: personalized catering, themed setups, photo shoot on request, live music or DJ.
b) Corporate Events:
• Conferences, meetings, workshops, company dinners, team building.
• Services included: equipped conference rooms, coffee breaks, company lunches/dinners, audiovisual projections, dedicated Wi-Fi connection.
c) Special Events:
• Themed evenings, food and wine tastings, cultural events, exhibitions artistic.
14.2 Booking and Payment
a) Booking:
• Bookings must be made with a minimum of 60 days notice for private events and 30 days for corporate events.
• Bookings will be considered valid only after signing the contract and paying a confirmatory deposit equal to 50% of the total estimated amount.
b) Balance and Payment Terms:
• The balance must be paid 15 days before the event date.
• Any extras requested during the event will be paid within 48 hours of its conclusion.
c) Payment Methods:
• Bank transfers, credit cards and cash are accepted (within the limits permitted by Italian law).
d) Choice of Menu, Cake and Customizations:
• The choice of menu, cake and any thematic customizations (e.g. decorations, arrangements) must be agreed at the time of booking.
• Subsequent changes will only be permitted up to 30 days before the event date, with the application of a penalty of 20% of the cost of the changes.
• Changes requested within 15 days of the event date will not be accepted.
14.3 Cancellation Conditions
a) Cancellation by the customer:
• Up to 60 days before: refund of the deposit less a penalty of 20% of the total estimated amount.
• Between 60 and 30 days before: retention of 50% of the total estimated amount.
• Between 30 and 15 days before: retention of 75% of the total estimated amount.
• Less than 15 days before: the entire agreed amount will be retained as penalty.
b) Cancellation by the hotel: • The hotel reserves the right to cancel the event exclusively in the event of extraordinary circumstances (e.g. natural disasters, health emergencies), offering a full refund of the sums paid or the possibility of rescheduling the event at no additional cost.
14.4 Regulations for the Use of Spaces
a) Assignment and use of spaces:
• The spaces assigned for the event will be defined contractually and used only for the type of event agreed upon.
• Any request for extra use will be subject to hourly supplements and must be authorized by management.
b) Times:
• Events must strictly respect the agreed times. Evening events must end by 11:30 p.m., unless written authorization is given for any extensions.
• Delays or extensions not agreed upon will incur a penalty of €200.00 for each extra hour.
c) Prohibitions:
• It is forbidden to introduce unauthorized equipment or materials (e.g. fireworks, smoke generators) without prior written authorization.
• It is forbidden to use materials or behaviors that could damage the image or safety of the facility.
d) Cleaning and restoration:
• At the end of the event, the spaces must be left in adequate conditions. Any costs for extraordinary cleaning or restoration will be charged to the customer according to the damage list.
14.5 Catering and Drinks
a) Services included:
• Catering includes a wide range of customizable menus, from traditional to gourmet, including appetizers, first courses, second courses and desserts.
• The choice of menu must be finalized at the time of booking.
b) Drinks and Soft All-Inclusive:
• All members of the event will benefit from a soft all-inclusive, which includes:
• Alcoholic and non-alcoholic drinks included during meals.
• Open bar with a selection of drinks (beer, wine, soft drinks) for the party after meals.
• Other alcoholic drinks (cocktails or spirits) will be available for a fee according to the official price list.
c) Personalized cake:
• The wedding or event cake must be chosen at the time of booking. Subsequent changes will be subject to a penalty of €100.00 per request.
14.6 Safety and Responsibility
a) Guest Behavior:
• The organizing client is responsible for the behavior of the event participants. Any damage caused will be charged directly to the customer according to the damage list.
b) Emergencies:
• In the event of emergencies (e.g. evacuations, medical interventions), the hotel staff has the authority to interrupt the event to ensure everyone's safety.
c) Insurance policy:
• It is mandatory for the customer to take out an insurance policy for events involving more than 50 participants.
14.7 Penalties for Violations
a) Delays:
• Each additional hour compared to the agreed times will result in a penalty of €200.00 for each extra hour.
b) Damages:
• Damage to structures, equipment or furnishings will be charged to the customer according to the damage list.
c) Late changes:
• Any change to the menu, cake or arrangements requested after confirmation will result in a 20% penalty on the cost of the changes.